---
title: Manage Your Auto Loan | MidAtlantic Finance Company
description: Access your account, make payments, and get support with MidAtlantic’s easy-to-use auto loan servicing platform.
---
[Skip to main content](https://go.midfinance.com/customers#main-content)
[   ](https://go.midfinance.com?hsLang=en)
- [Customer Login](https://www.midfinance.com/PayOnline/#/)
- [Dealer Pool Login](https://www.midfinance.com/DealerBonusPool/User/Account/Login)
- [Dealer POS/FLEX Login](https://flex.midfinance.com/Login.aspx?ReturnUrl=%2f)
Open main navigation
Close main navigation
- [Customer Login](https://www.midfinance.com/PayOnline/#/)
- [Dealer Pool Login](https://www.midfinance.com/DealerBonusPool/User/Account/Login)
- [Dealer POS/FLEX Login](https://flex.midfinance.com/Login.aspx?ReturnUrl=%2f)
- [Get a Portfolio Analysis](https://go.midfinance.com/portfolio-analysis)
[Get a Portfolio Analysis](https://go.midfinance.com/portfolio-analysis?hsLang=en)
# Customer Help Center
Need to provide Account Services with documentation pertaining to your MAF Account, access your account portal to make payments and/or view loan history. Find answers to a variety of common questions below, too.
[Access Online Portal](https://www.midfinance.com/PayOnline/#/)
[View FAQs](https://go.midfinance.com/customers#faq)
- Access Your Portal
- Upload Documents
- Make Payments & View Loan History
## Additional Resources
### Upload MAF Account Documents
Have documents you need to provide? Please click 'Upload Account Documents' below.
(i.e. copies of receipts, updated insurance information, invoices, messages, etc)
\*\*Need MAF Account Number and/or Password.\*\*
Contact (800) 793-9661 x 600 (Eng) x 601 (Sp)
[Upload Account Documents](https://mafcloud.files.com/f/ce0beb4475107a01)
## Customer FAQs
- ### What are Mid-Atlantic Finance Co., Inc.'s hours of operation?
We have Customer Service Representatives available for your support (English and Spanish) Monday through Friday 8am-8pm EST and Saturday’s 9am –2pm EST.
- ### How do I submit documents for my loan?
To provide documents (i.e. copies of receipts, updated insurance information, invoices, messages, etc), click ['here](https://mafcloud.files.com/f/ce0beb4475107a01)'
\*\*Need MAF Account Number and/or Password.\*\*Contact (800) 793-9661 x 600 (Eng) x 601 (Sp)
- ### Will my account information change?
No, Mid-Atlantic Finance Co., Inc. does not change any of the terms of your contract or account status. The only thing that has changed regarding your account is where you make your payment.
- ### How to best contact Mid-Atlantic Finance Co., Inc.
- Phone: 800-793-9661
- English: Extension 600
- Spanish: Extension 601
- Email: [service@midfinance.com](mailto:service@midfinance.com)
- Mail: 4592 Ulmerton Road, Suite 200, Clearwater, FL 33762
- ### How will I receive MAF information regarding my auto loan?
Mid-Atlantic Finance Co., Inc. will send you a Welcome packet containing a payment book or coupon receipt, through the mail and/or email.
- ### Will I receive any notifications from Mid-Atlantic Finance Co., Inc.?
Yes, we can contact you by mail, email, phone and texting. You can opt in to texting [here.](https://www.midfinance.com/PayOnline/#/) Once logged in, click 'Notifications By Text' at the bottom of the menu bar on the left side of the screen.
- ### Can I still make my payments to the Dealer?
No, all payments need to be paid directly to Mid-Atlantic Finance Co., Inc. Your Dealer sold the account to Mid-Atlantic Finance Co., Inc., who is now the holder of the contract and title.
- ### What ways can I make payments to Mid-Atlantic Finance Co., Inc.?
**Pay Online** – make payments [here](https://www.midfinance.com/PayOnline/#/).
- Charges Range from $0 - $9.00
**By Phone** – call our Customer Service Department during our normal business hours.
We accept debit cards or check-by-phone.
- Phone: 800-793-9661
- English: Extension 600
- Spanish: Extension 601
- Charges range from $0 - $9.00
**By Mail** – make your check or money order payable to MAF and mail to:
- 4592 Ulmerton Road, Suite #200
Clearwater, FL 33762
**In Person** – please visit either office listed below to make a payment.
We accept cash, debit card, check or money order.
- **Clearwater (Corporate) Office:**
4592 Ulmerton Road, Suite #200
Clearwater, FL 33762
- **Houston Office: **
515 N Sam Houston Pkwy E, #180 Houston, TX 77060
**Alternative Methods**
- Money Gram – Payments are accepted at any Money Gram \[MG\] location. You will need:
- MAF Account Number
- Receive Code: 6261
- Full Name as it appears on your account login, payment book or coupon receipt.
- Charges Range from $0 to over $30.00
- visit [www.MoneyGram.com](http://www.moneygram.com/)
- Western Union – Visit Western Union \[WU\] locations or call 800-325-6000.
- Use code city: MidFinance
- Charges Range from $0 to over $40.00
- visit [www.WesternUnion.com](http://www.westernunion.com/)
\*Third-party payment processing fees are charged by the respective payment processor listed. No portion of these fees are retained by Mid-Atlantic Finance. Charges listed above are subject to change and may or may not reflect actual third-party charges. Please see those providers for current charges.
***Please note: Mid-Atlantic Finance Co., Inc. is not affiliated with Doxo, advertised as a third-party payment processor, and they are not authorized to accept payments on our behalf. When making future payments, please verify the web address is [www.midfinance.com](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.midfinance.com%2F&data=05%7C02%7Cheathers%40midfinance.com%7C288087118ed64f12ba2a08de5a842b3c%7C0d69c51c4e234336865b4e325ef6269d%7C0%7C0%7C639047721150582534%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=HHWd9l%2FTsXS%2FGd1OmmhYWnFPZluNQXy4v20XEJIXIXk%3D&reserved=0).***
- ### Is there an online portal to view my account details?
Yes, you can create your account today by registering [here](https://www.midfinance.com/PayOnline/#/). You can check your account information, make payments or opt in to texting or auto-pay.
- ### Can I obtain financing or open an auto loan directly through Mid-Atlantic Finance Co., Inc.?
No, at this time
- ### Is there a benefit to me because of this account transfer?
Mid-Atlantic Finance Co., Inc. reports to all 3 major credit bureaus which can help you build or rebuild your credit.
- ### I recently moved to a new state. How can I register my vehicle in my new state?
Contact your local DMV in your new state and provide them with the information they request. They will reach out to us to get the title to change your registration.
- ### How do I find out the payoff of my loan?
Contact our customer service department
- Phone: 800-793-9661
- English: Extension 600
- Spanish: Extension 601
- Email: [service@midfinance.com](mailto:service@midfinance.com)
- ### I just paid my last payment. When should I receive my title?
Once your final payment has been received and processed, MAF will release the lien and mail your title. Our Title Department typically mails titles out within 72 business hours of payoff. Please allow additional time for delivery by mail.
- **Electronic Titles** – a paid in full letter will be sent and lien will be released electronically through your DMV.
- **Paper Titles** – your title will be mailed to you in a standard envelope to the address on file. Nothing additional is needed. The lien will have been released with the DMV and on your title. If you would like a title that does not show a lien, you will need to visit your DMV to request an updated duplicate, but it is not necessary to do so.
- ### Does Mid-Atlantic Finance Co., Inc. have a Privacy Notice?
Yes, there is a privacy notice being sent to you by mail and one on the website [here](https://go.midfinance.com/privacy-statement?hsLang=en).
## Access Your Account
Log in to your online portal to view your history or make a payment.
[Access Online Portal](https://www.midfinance.com/PayOnline/#/)
[](https://go.midfinance.com/?hsLang=en)
###### Get in Touch
- (800) 793-9661
- [Contact Us](https://go.midfinance.com/contact-us?hsLang=en)
#### Office Locations
###### Clearwater, FL
- [4592 Ulmerton Road Suite 200, Clearwater, Florida 33762](https://maps.app.goo.gl/LaENFRimDK4QXVRf6)
###### Houston, TX
- [515 N Sam Houston Pwky E Suite 180, Houston, Texas 77060](https://maps.app.goo.gl/2vc7E59jQByePxST8)
#### Quick Links
[Customers](https://go.midfinance.com/customers)
[Dealers](https://go.midfinance.com/dealers?hsLang=en)
[Why Us](https://go.midfinance.com/why-us?hsLang=en)
[Careers](https://go.midfinance.com/careers?hsLang=en)
© 2021 | [Privacy Statement](https://go.midfinance.com/privacy-statement?hsLang=en) | [MAF Disclaimer License](https://go.midfinance.com/maf-disclaimer?hsLang=en) | [Terms of Service](https://go.midfinance.com/terms-of-service?hsLang=en) | Website by [Nextiny](https://www.nextinymarketing.com/)