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Customer Help Center

Access your portal to make payments and view loan history.  Find answers to a variety of common questions below.

 

Customer FAQs

  • No, we only provide indirectly lending for approved clients.

  • We have Customer Service Representatives available for your support (English and Spanish) Monday through Friday 8am-8pm EST and Saturday’s 9am –2pm EST.

    • Phone: 800-793-9661
      • English: Extension 600
      • Spanish: Extension 601
    • Email: service@midfinance.com
    • Mail: 4592 Ulmerton Road, Suite 200, Clearwater, FL 33762
  • No, all payments need to be paid directly to Mid-Atlantic Finance Co., Inc. Your Dealer sold the account to Mid-Atlantic Finance Co., Inc., who is now the holder of the contract and title.

  • No, Mid-Atlantic Finance Co., Inc. does not change any of the terms of your contract or account status. The only thing that has changed regarding your account is where you make your payment.

  • Mid-Atlantic Finance Co., Inc. reports to all 3 major credit bureaus which can help you build or rebuild your credit.

  • Pay Online – make payments here.

    • Charges Range from $0 - $9.00

     

    By Phone – call our Customer Service Department during our normal business hours.
    We accept debit cards or check-by-phone.

    • Phone: 800-793-9661
      • English: Extension 600
      • Spanish: Extension 601
      • Charges range from $0 - $9.99

     

    By Mail – make your check or money order payable to MAF and mail to:

    • 4592 Ulmerton Road, Suite #200
      Clearwater, FL 33762

     

    In Person – please visit either office listed below to make a payment.
    We accept cash, debit card, check or money order.

    • Clearwater (Corporate) Office:
      4592 Ulmerton Road, Suite #200
      Clearwater, FL 33762
    • Houston Office: 
      515 N Sam Houston Pkwy E, #180 Houston, TX 77060

     

    Alternative Methods

    • Money Gram – Payments are accepted at any Money Gram [MG] location. You will need:
      • MAF Account Number
      • Receive Code: 6261
      • Full Name as it appears on your account login, payment book or coupon receipt.
      • Charges Range from $9.99 - $20.00
    • Western Union – Visit Western Union [WU] locations or call 800-325-6000.
      • Use code city: MidFinance
      • Charges Range from $0.99 - $40.00


    *Third-party payment processing fees are charged by the respective payment processor listed. No portion of these fees are retained by Mid-Atlantic Finance. Charges listed above are subject to change and may or may not reflect actual third-party charges. Please see those providers for current charges.

  • Yes, you can create your account today by registering here.  You can check your account information, make payments or opt in to texting or auto-pay.

  • Contact your local DMV in your new state and provide them with the information they request. They will reach out to us to get the title to change your registration.

  • Once your final payment has been received and processed, MAF will release the lien and mail your title. Our Title Department typically mails titles out within 72 business hours of payoff. Please allow additional time for delivery by mail.

    • Electronic Titles – a paid in full letter will be sent and lien will be released electronically through your DMV.
    • Paper Titles – your title will be mailed to you in a standard envelope to the address on file. Nothing additional is needed. The lien will have been released with the DMV and on your title. If you would like a title that does not show a lien, you will need to visit your DMV to request an updated duplicate, but it is not necessary to do so.
  • Mid-Atlantic Finance Co., Inc. will send you a Welcome packet containing a payment book or coupon receipt, through the mail and/or email.

  • Contact our customer service department

  • Yes, we can contact you by mail, email, phone and texting. You can opt in to texting here.
  • Yes, there is a privacy notice being sent to you by mail and one on the website here.
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Access Your Account

Log in to your online portal to view your history or make a payment.